Based on studies conducted in more than 500 organizations, Goleman addresses the skills that distinguish the star performers in every field. From entry-level jobs to top executive positions, the single most important factor is not IQ, advanced degrees, or technical expertise. It is emotional intelligence – self-awareness, self-confidence, self-control, commitment, integrity, the ability to communicate and influence, to initiate and adapt to change. The higher up the leadership ladder you go, the more vital all aspects of emotional intelligence become.